Shipping policy

Processing Time
All orders are processed within 2–5 business days (excluding weekends & holidays). During launches or high-demand drops, processing times may be slightly extended to 7-10 business days.

Shipping Time
Once shipped, orders typically arrive within:

• U.S: 5–7 business days

Shipping Rates
Shipping is calculated at checkout based on your location and selected shipping method.

Tracking
Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package every step of the way.

Incorrect Addresses
Please double-check your shipping address before placing your order. PoutHQ is not responsible for packages sent to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages
Once your package is in the hands of the carrier, we are not responsible for delays, lost, or stolen packages. However, we’ll always do our best to help you track it down 💗